book in hotel.com

Has anyone used Book In Hotel .Com to book a hotel in Paris.thank you.jaz1169

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If this is the same as hotels.com, I have used them in the past and gotten good deals in areas that I wanted to stay.

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Not at all the same as hotels.com- and I%26#39;ve seen many complaints both heer on TA ( put it in search) and this one appeared in a UK consumer complaint colum just a few days ago- I%26#39;m copy pasting it because the link is for a full page of various consumer issues- only this one involed that firm:

Q. I made three hotel bookings for last month with Bookinhotel.com. When I made them last December my Visa provider, MBNA, phoned to ask why my card was being used in Istanbul. I had assumed the company was based in the US or Holland. MBNA allowed me to complete my bookings, but then cancelled my card to protect itself. Later, I needed to change our plans and cancelled two of the bookings.

Bookinhotel%26#39;s conditions stated that accommodation could be cancelled without penalty up to a few days before the take-up date. In January, it confirmed the cancellations and said the charge would be refunded, without penalty, via my Visa provider within 15 days. No credit has appeared to date. MBNA said it could not help because I had cancelled the bookings. Phone calls and emails to Bookinhotel are met with pre-recorded messages, bland assurances by email and general non-cooperation. AR, Cornwall.

A. Bookinhotel ignored our requests to discuss your complaint. At our behest, MBNA issued a chargeback against Bookinhotel, so you are now fully refunded. There was a delay in processing the chargeback, as MBNA had to wait to do this until after the date of the accommodation that you originally booked. MBNA tells us that Bookinhotel initially told MBNA that it would credit you with the funds itself, but failed to do this. We would advise readers to choose websites with care when booking hotels, holidays, concert tickets and other items. We are not making any allegations against Bookinhotel, but the fact that a website looks professional is not a guarantee that there is a company behind it that is able to properly service your requirements, or that it will make a refund if there is a problem. It can be difficult to pursue consumers%26#39; rights with a company based in another country. At least you booked with a credit card, enabling you to obtain a full refund.

I will say that I too would hesitate doing business with a company based in Istanbul...at least re the matter of payment and refund issues. it doesn%26#39;t seem obvious that they are loacted in Turkey unless you dig deeply on their site.

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Hi

I had booked a hotel via Bookinhotels back in November for a 1 week holiday in Nice in June. however, due to a change in my circumstances in May book in hotel refunded my money in full as i ended up cancelling my stay. Most hotel providers would not give full refund back and would charge a cancellation fee. I dont think just because the company Head Quarters is based in Istanbul makes them theives or anything!

I actually used an MBNA provided card too and got a full refund back no problem. They didnt contact me to ask why i%26#39;m trading with Turkey!

As for bookinhotels themselves, i do agree that you shouldn%26#39;t judge a company behind it just by how nice their website is (although it does cost a lot to maintain a good website). However, my experience with them was a good one even though i didnt end up using them in the end.

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Hi

I had booked a hotel via Bookinhotels back in November for a 1 week holiday in Nice in June. however, due to a change in my circumstances in May book in hotel refunded my money in full as i ended up cancelling my stay. Most hotel providers would not give full refund back and would charge a cancellation fee. I dont think just because the company Head Quarters is based in Istanbul makes them theives or anything!

I actually used an MBNA provided card too and got a full refund back no problem. They didnt contact me to ask why i%26#39;m trading with Turkey!

As for bookinhotels themselves, i do agree that you shouldn%26#39;t judge a company behind it just by how nice their website is (although it does cost a lot to maintain a good website). However, my experience with them was a good one even though i didnt end up using them in the end.